About our Tea

How long will my tea stay fresh?
Our teas are at their peak in both flavour and benefits during the first 6 months after purchase. That said, if you store them well—in a sealed container away from heat and moisture—they can remain enjoyable for up to 24 months.

Are your teas made with organic ingredients?
Absolutely. We’re committed to using only organic ingredients across every blend. Our focus is on providing premium teas that are as pure and natural as possible.

Do your teas contain gluten?
No, none of our teas contain gluten. All of our blends, including our range of herbal infusions, are crafted to be completely gluten-free.

Do your teas contain nuts?
No, our teas do not contain any nuts. All of our blends are carefully crafted to be nut-free, making them suitable for those with nut allergies or sensitivities.

Orders and Payments

Will I need to pay extra tax on my order?
No, you won’t need to worry about extra charges. All our listed prices include customs duties, import taxes, and GST—what you see is what you pay.

Which payment options do you offer?
We accept Applepay, Googlepay, Eftpos/Debit/Credit Mastercard, Eftpos/Debit/Credit Visa, Paypal, Shop and Unionpay.

How can I tell if my order went through?
After placing your order, you’ll get a confirmation email sent to the address you provided. If it doesn’t show up in your inbox, try checking your spam or junk folder, or feel free to contact our support team for help.

Shipping and Returns

How can I track my order?
You’ll receive tracking updates as your order moves through each stage of delivery. Our system keeps you informed every step of the way, so you always know where your tea is.

What’s the process for requesting a refund?
If your order didn’t meet your expectations, we’re here to help. Simply reach out to our support team at hello@teabyjuliet.com.au, and we’ll do our best to make things right.

Do you offer international shipping?
Yes, we do. We're proudly based in Australia and offer reliable shipping across Australia and around the world. No matter where you are, you can enjoy our thoughtfully blended teas delivered right to your doorstep.

Preparation & Usage

Can your teas be enjoyed cold?
Definitely. Just start by steeping the tea leaves in hot water as usual. Once brewed, let it chill in the fridge or pour over ice for a crisp, refreshing iced tea.

Is it safe to drink your teas during my period?
Yes, it’s perfectly safe. In fact, many of our customers find certain blends especially helpful during their cycle such as some may support energy levels and ease bloating.

What’s the best way to brew your tea?
Our teas are mostly loose leaf, so you’ll need a tea strainer or infuser. Simply steep in hot water and take a moment to enjoy the aroma and ritual of brewing your perfect cup.

General

Do you have any physical locations or retail partners?
At the moment, we're an online-only brand, designed to give you a smooth and convenient shopping experience from wherever you are.

Is it okay to exercise while doing a tea detox?
Absolutely. Our teas are designed to complement a healthy lifestyle, and pairing them with regular movement and a nourishing diet can help you feel your best.

Still have questions?
If there’s anything else you’re curious about, feel free to reach out on either our Contact Page or email: hello@teabyjuliet.com.au. We’re always here to support you on your tea journey.